FAQs

FAQs

Where do you ship? We currently ship to Canada and the continental United States. Not in those locations and want to get hands on a Moi Box? Give us a shout and we can give an estimate on the customs and duties.

What if products arrived damaged? We thoroughly inspect our products prior to shipping. We will be happy to exchange it for another product or give you a full refund. Let us know here.

What is your return policy? For hygienic reasons, we cannot accept non defective exchanges on items have been opened. Products may be returned opened within 30 days of purchase. Follow the instructions below.

1. Let us know if you want an exchange or return (Can I insert a desk.com link here?)

2. Within 24 hours, we will email you a return label with a return address.

3. Mail it to the address on the label.

4. We will send a new product to you within 3 business days of receiving the return.

What other products do you sell? We currently only sell the Moi Box and the Mini Moi Case, but we will be selling other high quality, curated products for sensual needs. We would love to know what products you enjoy. Drop us a line. Insert desk.com link here.

Does the Moi Box come with a case? Yes. Take a look. (Insert link back to product page)

What are the dimensions of the Moi Box? The Moi Box measures 9.5” w x 6”d x 3”h.

What are the dimensions of the Mini Moi Case? The Mini Moi Case measures 9.5” w x 6”d x 3”h.

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How do I know it will fit my items?  Both the Moi Box and Mini Moi Case were designed to fit most intimate items. This video should help. Some of the items that won’t fit:

- Harnesses

- Hitachi Wand

- Dildos with a base wider than 3”

- The giant dildo you strapped on your head at your bachelorette party.

Shipping

We currently ship to the continental United States and Canada.

Shipments in the United States are via FedEx One Rate. Our warehouse is in California so plan on two business days for arrival on the West Coast and three business days to the Midwest and East Coast.

We ship USPS for Canadian shipments due to lower custom duties for you.

If you need any other form of shipment, please inform us here before you place your order.

We are working diligently to get the Moi Box in Europe and Australia. Where do you like to shop for your intimate items? We are happy to hear from you. Link here.

Return Policy

For Damaged Items

We thoroughly inspect our products prior to shipping. We will be happy to exchange it for another product or give you a full refund. Let us know here.

For Unopened items

For hygienic reasons, we cannot accept non defective exchanges on items have been opened.

Products may be returned in their original packaging within 30 days of purchase. Follow the instructions below.

1. Let us know if you want an exchange or return (Can I insert a desk.com link here?)

2. Within 24 hours, we will email you a return label with a return address.

3. Mail it to the address on the label.

4. We will send a new product to you within 3 business days of receiving the return.